Welcome to Credipillar. We respect your privacy and are dedicated to protecting the information you share with us. This policy explains how we collect, use, store, and safeguard your personal data when you use our services.
1. Information We Collect
To provide functions such as payment alerts, credit evaluation, and financial planning tools, we may gather the following types of data:
- Personal Identification – Such as your name, date of birth, gender, and identification number (if needed). Used to verify who you are, reduce the risk of fraud, and comply with our internal verification process.
- Financial Information – Data you provide, including estimated income, billing amounts, and repayment records, to assess your financial status and provide tailored suggestions.
- Location Data – With your consent, we may collect your approximate location and IP address to confirm service availability and detect abnormal account activity.
- Camera Access – Required when you upload ID documents for verification purposes. We will not use your camera without your permission.
- Device Advertising Identifier (IDFA) – With your approval, we may access your device’s advertising ID to offer more relevant service recommendations, personalize certain content, and help identify fraudulent advertising activities.
2. How We Use Your Information
We only collect the data necessary to deliver and improve our services, and we will always inform you of the purpose before gathering it. Your information may be used to:
- Operate and maintain our platform;
- Verify your identity and secure your account;
- Send you service updates, alerts, and reminders;
- Analyze usage patterns to enhance user experience;
- Prevent misuse, fraud, or unauthorized access;
- Work with trusted service partners for functions such as storage.
3. Data Protection
We use a combination of technical, organizational, and procedural measures to safeguard your data against unauthorized access, alteration, disclosure, or loss. Data is stored securely, and access is limited to authorized personnel only.
4. Your Rights
Depending on the rules applicable in your region, you may have the right to:
- Understand what data we hold about you and how it is used;
- Access the personal data we store;
- Request corrections to inaccurate details;
- Ask for certain information to be deleted;
- Withdraw permissions you have granted;
- Limit certain processing activities.
You can exercise these rights by contacting our customer support through the app.
5. Underage Users
Our services are intended for adults. We do not knowingly collect data from users under the age of 18. If such information is identified, we will close the account and delete the data.
6. Account Removal
You can delete your account either directly within the app via the account settings, or by contacting our customer service team. Once the deletion request is completed, all related data will be permanently removed and cannot be recovered, so please proceed carefully.
7. Contact Information
If you have any questions or feedback about this policy or your data, please use the customer service channel in the app or email us at [email protected]. We aim to respond promptly.